Contact Us


Contact Us
Welcome to Sunvori!

We are committed to providing responsive and reliable customer support throughout your shopping experience.

Whether you need help with product information, UV protection specifications, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our sun-care apparel collection, our customer care team is here to assist you.

For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.

1. Customer Support by Email

  • Email: service@sunvori.com

Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing purchase, please include your order number in your message whenever possible.

For product-related questions, please include:

  • Product name

  • Order number, if applicable

  • A brief description of your question or issue

  • Clear photos, where relevant

  • A short video if the issue relates to product condition, zippers, closures, or other apparel details

Providing these details will help us assist you more efficiently.

2. Customer Support Hours

  • Customer Support Email: service@sunvori.com

  • Customer Support Phone: 15675396512

  • Customer Service Hours:

    Monday – Friday

    9:00 AM – 6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

  • Order status and tracking

  • Shipping and delivery inquiries

  • Product information and sun-protection ratings (UPF performance)

  • Product care and washing guidance

  • Damaged, defective, incorrect, or incomplete orders

  • Returns and after-sales inquiries

  • Product specifications and fabrics

  • Business and wholesale partnership inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging.

4. Product Support

Sunvori offers a curated collection of sun protection hoodies, jackets, shawls, capes, sun hats, UV-blocking face masks, cooling sleeves, and other sun-care apparel pieces.

If you need help with a product, our customer care team can assist with questions regarding:

  • Product sizing and dimensions

  • Fabric materials and cooling finishes

  • UPF-blocking ratings and technical specifications

  • Zippers, drawstrings, and fastening details

  • Product care and washing instructions

  • Included accessories

  • Recommended use (commuting, outdoor sports, travel, etc.)

  • Product variations

  • General product questions

Because specifications vary between products, please include the product name when contacting us.

5. Business & Wholesale Inquiries

Sunvori welcomes inquiries from retailers, distributors, commercial buyers, apparel-focused businesses, and other potential partners.

For wholesale, distribution, bulk purchasing, or other commercial opportunities, please contact:

service@sunvori.com


Please include one of the following in your subject line so your request can be directed appropriately:

  • Subject: Business Inquiry

  • Subject: Wholesale Inquiry

If possible, please include your company name, market, expected order volume, and a brief description of your inquiry.

6. Corporate Information

  • Brand: Sunvori

  • Website: sunvori.com

  • Legal Entity: Hainan Fuxin Network Technology Co., Ltd. (海南福辛网络科技有限公司)


  • Registered Address: Room 2025-ZC-1086, Yulin Space Incubator, Haikou Zhongguancun Information Valley Innovation Center, No. 1 Yuyuan Road, Nanhai Avenue, Jinyu Street, Longhua District, Haikou City, Hainan Province

  • Unified Social Credit Code: 9146000MAEEF35Y5R

If you require further business consultation services, please contact our foreign trade manager, Geng Liang.

  • Phone: +8613725113149

  • Customer Support Phone: 15675396512

  • Customer Support Email: service@sunvori.com

sunvori.com is owned and operated by Hainan Fuxin Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

We're Here to Help

From choosing the right Sunvori sun protection apparel piece to receiving and enjoying your order, our team is here to make your experience as clear and straightforward as possible.

If you have any questions, simply contact us at:

Email: service@sunvori.com

Phone: 15675396512

Thank you for choosing Sunvori!

Sunvori — Apparel that makes everyday sun protection feel more like yours.