Payment & Security

Payment Policy

Payment Methods

  • Available payment methods for your order will be displayed during checkout.

  • Payment options may vary depending on your location, selected currency, device, order value, and the payment services available at the time of purchase.

  • Only payment methods shown as available during checkout can be used to complete your order.

Payment Authorization

All orders are subject to payment authorization, verification, and fraud-prevention review.

Your payment provider, issuing bank, card network, or other financial institution may:

  • Approve or decline a transaction

  • Request additional verification

  • Place a temporary authorization hold

  • Apply transaction limits

  • Require additional security checks

Sunvori does not control the approval decisions, verification procedures, authorization hold periods, or release schedules of independent payment providers or financial institutions.

If your payment is declined, please verify your payment information, contact your bank or payment provider, or try another payment method available during checkout.

Checkout Security

  • Sunvori uses Shopify as its eCommerce platform together with participating third-party payment providers to support checkout and payment processing.

  • Payment transactions may be processed through systems operated by Shopify, payment processors, card networks, banks, and other participating financial institutions.

  • We take reasonable steps to maintain a secure online shopping experience. However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.

For your own protection, we recommend:

  • Using trusted devices and networks when making a purchase

  • Keeping your account credentials confidential

  • Checking that you are visiting sunvori.com before entering payment information

  • Avoiding sending sensitive payment information through email or customer support messages

Sunvori will never ask you to provide your complete credit card number, CVV/security code, or online banking password by email.

Pricing and Order Total

Before you complete your purchase, checkout will display the applicable:

  • Product price

  • Quantity

  • Discounts

  • Shipping charges

  • Applicable taxes

  • Final order total

Please review your order carefully before submitting payment. The amount displayed during checkout before your order is completed will generally be the amount authorized for the transaction, subject to any separate fees imposed by your bank or payment provider.

Currency and Foreign Exchange

Prices are displayed and processed in U.S. dollars (USD).

If your payment method uses a different currency from U.S. dollars (USD), your bank, card issuer, or payment provider may apply:

  • Currency conversion rates

  • Foreign transaction fees

  • Exchange-rate adjustments

  • Other financial institution charges

These rates and charges are determined independently by your payment provider and are not controlled by Sunvori.

Temporary Authorization Holds

  • In some cases, your bank or card issuer may display a temporary or pending authorization before a payment has been fully completed.

  • A pending authorization does not necessarily mean that a final charge has been completed.

  • If a payment attempt is unsuccessful or an order is canceled, the time required for a temporary authorization to disappear depends on your bank, card issuer, or payment provider.

  • Sunvori does not control the release timing of these authorization holds.

Failed or Declined Payments

Payments may be declined for reasons including:

  • Incorrect payment information

  • Insufficient funds

  • Bank or card restrictions

  • Billing information mismatch

  • Security verification

  • Fraud-prevention screening

  • Payment-provider limitations

  • Technical or network issues

If payment cannot be successfully authorized, your order may not be completed. Please contact your bank or payment provider if you need additional information regarding a declined transaction.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order, please first check whether one of the transactions is listed as a pending or temporary authorization.

If you still believe an incorrect or duplicate charge has occurred, please contact us at: service@sunvori.com

Please provide:

  • Your order number

  • Email address used at checkout

  • Transaction date

  • Amount charged

For security reasons, please do not send your complete payment card number, CVV/security code, online banking password, or other sensitive financial credentials by email.

Discount Codes and Promotions

Discount codes must generally be entered before checkout is completed. Promotional codes and special offers may be subject to:

  • Eligibility requirements

  • Expiration dates

  • Minimum purchase requirements

  • Product exclusions

  • Geographic restrictions

  • Usage limits

  • Other promotion-specific conditions

Unless expressly stated otherwise, discount codes:

  • May not be combined with other offers

  • Cannot be exchanged for cash

  • Cannot be applied retroactively to completed orders

  • May be limited to one use per customer or order

The terms displayed with the applicable promotion will govern that offer.

Taxes and Other Charges

Applicable taxes and shipping charges will be displayed during checkout where required or supported. International orders may also be subject to customs duties, import taxes, brokerage fees, or other local charges depending on the destination. For additional information, please review our Shipping Policy.

Refunds

  • Approved refunds are generally issued to the original payment method used for the purchase unless another method is required or permitted by the applicable payment provider or law.

  • Once a refund has been issued by Sunvori, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

  • These processing times are determined by the relevant financial institution and are outside Sunvori's control.

  • For information about refund eligibility, please review our Return & Refund Policy.

Payment Verification and Fraud Prevention

To help protect our customers and our store, certain transactions may require additional review. We may delay fulfillment, request reasonable verification, refuse an order, or cancel a transaction where reasonably necessary due to:

  • Suspected fraud

  • Unauthorized payment activity

  • Failed payment verification

  • Inconsistent transaction information

  • Unusual order activity

  • Other reasonable security concerns

If an order is canceled after payment has been successfully captured, an appropriate refund will be issued in accordance with our applicable policies and payment-provider procedures.

Payment Privacy

Information provided during checkout may be processed by:

  • Sunvori

  • Shopify

  • Payment processors

  • Banks and card issuers

  • Fraud-prevention providers

  • Shipping or fulfillment providers where necessary

  • Other service providers involved in completing the transaction

For more information about how Sunvori handles personal information, please review our Privacy Policy. Independent payment providers may also process information according to their own privacy policies.

Contact Us

If you have questions regarding payments, charges, discount codes, checkout, refunds, or a transaction associated with your order, please contact us:

  • Brand: Sunvori

  • Website: sunvori.com

  • Legal Entity: Hainan Fuxin Network Technology Co., Ltd. 

  • Registered Address: Room 2025-ZC-1086, Yulin Space Incubator, Haikou Zhongguancun Information Valley Innovation Center, No. 1 Yuyuan Road, Nanhai Avenue, Jinyu Street, Longhua District, Haikou City, Hainan Province

  • Unified Social Credit Code: 9146000MAEEF35Y5R

  • Customer Support Phone: 15675396512

  • Customer Support Email: service@sunvori.com

For order-related inquiries, please include your order number and the email address used at checkout so our team can assist you more efficiently. Please do not send complete credit card numbers, CVV/security codes, account passwords, or online banking credentials by email.

sunvori.com is owned and operated by Hainan Fuxin Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Sunvori — Apparel that makes everyday sun protection feel more like yours.