Return Policy

Return & Refund Policy

At Sunvori, we want customers to have a clear and straightforward return experience. This Return & Refund Policy applies to eligible purchases made through sunvori.com.

1. 30-Day Return Window

  • Customers may request a return within 30 days after confirmed delivery of an eligible order.

  • Before returning any product, please contact our customer support team at: service@sunvori.com

  • Our team will review your request, confirm eligibility, and provide the applicable return instructions and return address.

  • Please do not send products back without contacting us first. Returns sent without prior authorization or to an unauthorized address may experience delays or may not be processed.

2. Return Eligibility

Unless a product was received damaged, defective, incorrect, incomplete, or is otherwise eligible for a remedy under applicable law, returned products should generally be:

  • Unused or in like-new condition

  • Free from customer-caused damage

  • Unaltered

  • Returned with all original components and accessories

  • Returned with any attached hardware, drawstrings, hoods, or specialized features supplied with the product

  • Returned with product inserts or instructions where included

  • Returned in the original protective packaging where reasonably possible

  • Accompanied by proof of purchase, such as an order number or order confirmation

Because many Sunvori products contain technical fabrics, specialized cooling finishes, delicate zippers, or functional hardware, returned items should be packaged carefully to prevent damage during transit. We may inspect returned products before approving a refund.

3. Opened or Used Products

  • Opening a product does not automatically make it ineligible for return. However, where permitted by applicable law, preference-based returns of opened or used products may be subject to inspection.

  • Returned products should not show signs of:

    • Excessive wear or usage

    • Customer-caused tears, snags, stains, or breakage

    • Unauthorized repair or modification

    • Missing accessories or components

    • Damage caused by improper washing, drying, storage, or handling

  • For items subject to hygiene-related return restrictions, return eligibility may depend on whether the product has been worn or used, subject to applicable law and any product-specific return conditions disclosed before purchase.

  • Where a product has experienced a material loss in value due to customer handling beyond what was reasonably necessary to inspect or evaluate it, an appropriate deduction may apply where permitted by law.

4. Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for preference-based returns, including:

  • Personalized or customized products

  • Gift cards

  • Products clearly marked as final sale

  • Worn or used products subject to hygiene-related return restrictions where disclosed before purchase

  • Products damaged through misuse or improper handling

  • Products modified or repaired without authorization

  • Products missing significant components because of customer handling

  • Other products expressly identified as non-returnable before purchase

Any product-specific exclusions will be stated on the applicable product page or communicated before the return is approved. Nothing in this section limits statutory consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your Sunvori order promptly after delivery. This is particularly important for technical apparel items such as:

  • Sun protection hoodies and jackets

  • Sun shawls and capes

  • UV-blocking face masks and sun hats

  • Cooling sleeves and neck gaiters

  • Zippers, drawstrings, and functional hardware

If your order arrives torn, stained, damaged, defective, missing accessories, missing components, or incomplete, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

  • Your order number

  • Product name

  • Clear photographs of the product

  • Photographs of the inner protective packaging

  • Photographs of the outer shipping package

  • A photograph of the shipping label where available

  • A short video demonstrating the issue where relevant (particularly helpful for zipper tracking issues, seam flaws, or hardware defects)

After reviewing the information, we will provide the appropriate next steps based on the circumstances, our applicable policies, and applicable consumer law.

6. Basic Product Checks Before Return

For certain functional issues, our customer support team may first provide reasonable product checks or troubleshooting guidance, such as:

  • Checking whether a zipper is aligned correctly or caught in fabric

  • Confirming that drawstrings or detachable accessories are properly adjusted

  • Reviewing the product care and washing instructions

You are not required to continue using any product that appears damaged, torn, or otherwise unsuitable for continued use.

7. Return Shipping Costs

  • For preference-based returns, including change of mind, incorrect size, color, style, or product selection by the customer, customers are generally responsible for return shipping costs where permitted by applicable law.

  • If Sunvori confirms that a product was damaged during delivery, defective, incorrectly supplied, incomplete, or otherwise eligible for seller-paid return costs under applicable law, we will provide the appropriate return or resolution instructions.

  • Please do not independently purchase expensive international return shipping before receiving instructions from our customer support team.

8. Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns unless:

  • Otherwise expressly stated by Sunvori

  • The return results from an error on our part

  • The product was defective, damaged, or incorrectly supplied

  • Applicable law requires reimbursement

9. Return Address

Return addresses may vary depending on product type, fulfillment location, customer destination, warehouse location, logistics arrangements, and the nature of the return.

For this reason, please do not return products to our registered corporate address unless our customer support team specifically instructs you to do so. The correct return address will be provided after your return request has been reviewed and approved.

10. Return Packaging

  • Customers should package returned Sunvori products carefully to reduce the risk of damage during return transportation.

  • Where reasonably possible, please include the main product, drawstrings, detachable parts, included accessories, product inserts or instructions, original protective materials, and original product packaging.

  • Delicate apparel items should be securely protected against excessive wrinkling, tearing, or impact inside the package. Customers are responsible for ensuring preference-based returns are adequately packaged for shipping.

11. Missing Accessories or Components

Where permitted by applicable law, a refund may be reduced if returned products are missing components originally supplied with the order (such as detachable hoods, matching accessories, product inserts, or protective packaging). Any deduction will be based on the circumstances of the return and applicable law.

12. Return Inspection

Once a returned product is received, we may inspect it to confirm product identity, return eligibility, product condition, reason for return, included accessories, and the condition of technical fabrics, zippers, or hardware elements. Approval of a return request does not necessarily mean a refund has been approved before the returned product has been received and inspected.

13. Refunds

If a return is approved after inspection, the refund will generally be issued to the original payment method. Once Sunvori issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. Processing times vary and are controlled by the relevant financial institution or payment provider.

14. Refund Deductions

Where permitted by applicable law, an appropriate deduction may be made for material loss in value resulting from missing accessories, missing components, excessive use, customer-caused stains, tears, or breakage, unauthorized modification or repair, improper washing, or damage caused after delivery.

15. Exchanges

  • Exchange availability depends on current product availability and inventory. Because Sunvori items may be offered in different colors, sizes, and finishes, the preferred replacement may not always be available.

  • Where direct exchanges are unavailable, the most efficient option is usually to request a return for the original item, complete the approved return process, and place a new order for the preferred product. Please contact customer support before returning a product for exchange.

16. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it at service@sunvori.com. We will make reasonable efforts to assist before fulfillment begins. However, we cannot guarantee cancellation once the order has entered processing, packing, fulfillment, or dispatch. If the order has already shipped, you may need to follow the applicable return procedure after delivery.

17. Refunds for Canceled Orders

If we successfully cancel an order after payment has already been processed, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider. Your financial institution may require additional processing time before the refund appears.

18. Refused or Unclaimed Deliveries

Refusing delivery does not automatically qualify an order for a full refund. If a package is refused, unclaimed, or returned to the sender, please contact us so we can review shipment status, carrier charges, product condition, and return eligibility. Where permitted by applicable law, reasonable shipping or return costs may be deducted from a preference-based refund if such costs resulted from refusal or failure to accept an otherwise valid delivery.

19. International Returns

International returns may involve additional shipping costs, customs procedures, carrier requirements, documentation, and transit time. Please contact us before sending any international return. We are not responsible for unnecessary customs charges or shipping expenses incurred because a return was sent without following the provided instructions, except where responsibility cannot lawfully be excluded.

20. Consumer Rights

This Return & Refund Policy supplements and does not replace consumer rights provided by applicable law. Depending on your country, state, province, or region, you may have additional statutory rights relating to defective products, product conformity, damaged products, repairs, replacements, returns, refunds, or cancellation/withdrawal rights. Nothing in this policy is intended to waive or restrict rights that cannot legally be excluded. Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

21. Contact Us

If you have questions regarding a return, refund, exchange, damaged product, defective product, or cancellation, please contact us:

  • Brand: Sunvori

  • Website: sunvori.com

  • Legal Entity: Hainan Fuxin Network Technology Co., Ltd. 

  • Registered Address: Room 2025-ZC-1086, Yulin Space Incubator, Haikou Zhongguancun Information Valley Innovation Center, No. 1 Yuyuan Road, Nanhai Avenue, Jinyu Street, Longhua District, Haikou City, Hainan Province

  • Unified Social Credit Code: 9146000MAEEF35Y5R

  • Customer Support Phone: 15675396512

  • Customer Support Email: service@sunvori.com

For order-related inquiries, please include your order number and the email address used at checkout. For damaged or defective product inquiries, including clear photographs of the product and packaging will help us review the situation more quickly. Please do not send complete credit card information, CVV/security codes, or account passwords by email.

sunvori.com is owned and operated by Hainan Fuxin Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Sunvori — Apparel that makes everyday sun protection feel more like yours.