Warranty & Guarantee

Limited Warranty Policy

Our Commitment to Quality

We want every product you receive to meet the quality and presentation standards shown in our store.

Each item is carefully selected and inspected before shipment. If your product arrives damaged, defective, or develops a qualifying manufacturing issue within the warranty period, our customer service team will work with you to provide an appropriate solution.

90-Day Limited Warranty

Most products purchased from our store are covered by a 90-day limited warranty, beginning on the date your order is delivered.

This warranty applies to eligible manufacturing defects or functional issues that occur during normal intended use.

Depending on the circumstances, we may offer:

  • A replacement product

  • A replacement part or component, when available

  • Store credit

  • A refund, where appropriate

The specific solution will depend on the nature of the issue, product availability, and the circumstances of the claim.

What Is Covered

Our limited warranty may cover issues such as:

  • Manufacturing Defects: Defects in materials or workmanship that affect the normal use or construction of the product.

  • Hardware & Component Issues: For eligible sun protection apparel, unexpected issues involving zippers, drawstrings, snaps, buttons, or fastening components during normal intended use.

  • Structural Defects: Problems with the product's construction that are not caused by accidental damage, misuse, excessive force, or improper handling.

  • Products Damaged on Arrival: Items that arrive torn, stained, damaged, or unusable due to shipping or handling.

What Is Not Covered

The warranty does not cover damage or issues caused by:

  • Accidental drops, impacts, tearing, or breakage

  • Improper handling, fastening, or washing

  • Misuse or use outside the product's intended purpose

  • Exposure to excessive moisture, heat, harsh chemicals, or unsuitable environments

  • Normal wear and tear

  • Cosmetic changes caused by regular use

  • Unauthorized repairs, modifications, or alterations

  • Damage caused by improper cleaning or maintenance

  • Loss or theft

  • Damage occurring after the applicable warranty period

Minor variations in color, finish, texture, fabric stretch, cooling treatments, or other decorative elements are generally not considered defects when they do not affect normal product use.

Damaged or Defective Items

If your order arrives damaged, defective, or with missing components, please contact us as soon as possible after delivery.

To help us review your request quickly, please provide:

  • Your order number

  • Your full name and email address

  • A brief description of the issue

  • Clear photos or a short video showing the problem

  • Photos of the packaging if the item was damaged during shipping

Please keep the original product and packaging until our customer service team has reviewed your request.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer service team through the contact information listed on our website.

Please include your order number and supporting photos or videos. Our team will normally review your request and respond within 24–48 hours. Additional information may be requested if necessary to confirm the issue.

Replacement Products

  • If a replacement is approved, we will make reasonable efforts to provide the same product.

  • If the original product is unavailable, we may offer a comparable replacement, store credit, or another appropriate solution. Replacement availability may vary depending on inventory.

Refunds

Warranty approval does not automatically guarantee a cash refund. Refund eligibility is determined according to the nature of the issue and our applicable Return and Refund Policy. When a refund is approved, it will normally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Returns and Warranty Are Different

  • Our Return Policy applies when you wish to return an eligible purchase within the applicable return period.

  • Our Limited Warranty applies to qualifying manufacturing defects and product-related problems.

Please review our Return Policy for full information regarding returns, refunds, and eligibility requirements.

Shipping Damage

If your package appears damaged when delivered, we recommend taking photos of the package before opening it. If the product inside is damaged, please contact our customer service team and provide photographs of:

  • The outer packaging

  • The shipping label

  • The damaged product

  • Any damaged internal packaging

This helps us review your request more efficiently.

Product Care

To help keep your product in good condition:

  • Follow all included care and washing instructions

  • Use the product only for its intended purpose

  • Handle zippers, drawstrings, snaps, and decorative details carefully

  • Avoid unnecessary exposure to excessive moisture, heat, or harsh chemicals

  • Clean garments using suitable materials and washing methods

  • Avoid excessive pulling, stretching, twisting, or impact

  • Store apparel in a clean and dry place when not in use

Improper use or maintenance may affect warranty eligibility.

Consumer Rights

This limited warranty is provided in addition to any rights you may have under applicable consumer protection laws. Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted.

Contact Us

If you have questions about a product, warranty coverage, or an existing claim, please contact our customer service team.

  • Brand: Sunvori

  • Website: sunvori.com

  • Legal Entity: Hainan Fuxin Network Technology Co., Ltd.

  • Registered Address: Room 2025-ZC-1086, Yulin Space Incubator, Haikou Zhongguancun Information Valley Innovation Center, No. 1 Yuyuan Road, Nanhai Avenue, Jinyu Street, Longhua District, Haikou City, Hainan Province

  • Unified Social Credit Code: 9146000MAEEF35Y5R

  • Customer Support Phone: 15675396512

  • Customer Support Email: service@sunvori.com

We aim to respond to customer enquiries within 24–48 hours.

sunvori.com is owned and operated by Hainan Fuxin Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

Sunvori — Apparel that makes everyday sun protection feel more like yours.